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Service Center Virtual Software Call Electronic Queuing System

Categories Electronic Queuing System
Brand Name: ShangXu
Model Number: SX-QMS122
Certification: CE certificate
Place of Origin: Guangzhou
MOQ: 1 set
Payment Terms: T/T, Western Union
Supply Ability: 500 set per month
Delivery Time: 7 work days
Packaging Details: Standard Export Packing Cartons with Foam and other protection material
Name: queue management system
Language: English/Arabic/French/Russian.etc multiple language supported
Function: Queue management,Smart Queuing Tickets printer
Material: Cold Rolled Steel
Warranty: 1 free year
Printer: Epson 80mm Thermal Printer
Usage: QUEUE MANAGEMENT
Touch screen: IR Touch panel
Os: Windows XP / Windows 7
Power supply: 110-240V 50HZ/60HZ
Type: wired / wireless
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    • Product Details
    • Company Profile

    Service Center Virtual Software Call Electronic Queuing System


    Service Center Eletronic Queue Management System With Virtual Software Call Terminal


    Queue Management


    Customers are the most key component for organization.


    Our Queue Management System is an effective & systematic solution designed to ensure disciplined & guided customer experience. It provides options to the organization for promoting information among the waiting customers. The system enables the center manager with statistics on waiting customers and with advanced administrator module and real time reports

    Benefits

    • For the customers / visitors
    • Guiding in selection of the exact services and forwarding to the right service desks
    • Giving a comfort that the process is systematic
    • Allowing free waiting time before service call announcement

    For the organization

    • Service staff will know the reason of the visit prior arrival of customer
    • Categorization of the services / customers and manage it accordingly
    • Optimum resource allocation through statistical analysis
    • Improvement of the service quality of the staff through better use of skills

    Key Features

    • Service will be selected by touch screen
    • Multi-lingual support for kiosk and voice announcement
    • Time based service pledge management with receipt print
    • Support single / multiple selection of services at the time of dispensing the token
    • Configurable token content printing options
    • Digital signage
    • Categorizes the customers with prioritizing the services
    • Facility to redirect / reassign between service to service, counter to counter
    • Branch management console for defining and managing service counters to adjust queue
    • Can push token to specific teller
    • Missing token management
    • Easy configuration of the services, desks, persons and priority of the token assignment
    • Customize menu expandability option for customer interface
    • Supports to change the promotional messages
    • The report can be exported in Excel and can print it out
    • Auto shut down from kiosk
    • The system runs in Windows OS

    Industry Usage

    Our Queue Management System can be used for the following industry

    • Bank
    • Telecom
    • Hospital
    • Service centers managed by both Government and private organizations.

    Touch Screen Token dispensation

    Customer will choose the desired service through this token dispenser. The service options would be shown in multi-language. Once the customer chose the service, based upon the current status of queue and their service nature, a token will be printed indicating token no, counter no,number of waiting customer and any promotional text.


    Specification for Ticket Dispenser


    Material IntroductionCoated With Cold Steel Material
    Display typeSAMSUMG
    Display size17 inch
    Best resolution1280X1024@75Hz
    LCD brightness300cd/square meter
    Touch screen typeInfrared touch screen
    Control hostIndustrial grade 2.41 G/MEMORY 2G/Hard disk 500G/ 2*RS-232/6*USB/integrated sound card and graphic card
    Ticket printingEPSON 532 Thermal printer:support full and half cutting way:paper width:80mm,printer life:150km: communication interface type:parallel port.power supply voltage:AC220v±10% 50Hz:Max power consumption:follow 25W:cutter life time:1500000 times;printing speed:150m/s
    Power consumption/ supply200W - 450W/hour /AC220V±10% 50Hz
    Control panelPower supply,Audio swith,Audio control
    Network interfacePlug connection using standard RJ45 network interface and internal network
    LoudspeakerHigh quality double channel speaker in the cabinet
    Package size1490X590X480mm
    Weight38kg

    Soft keypad

    When the customer gets a printed token, the counter staff will call the ticket number via the software call pad which installed in their computer.The software keypad can realize the function of "Call "Recall""Transfer""Special Call""Call Back" and etc

    Multimedia Queue Number TV Display

    It is considered for digital signage and notification platform to the waiting customers. Apart from the options to display the token numbers with respective serving counters; the options are there to run different promotional materials such as advertising video or picture as marketing tool.

    Report System

    The report viewers can use this console to get the reports based on searching parameters. The reports have analysis with graphical interfaces. It can be also exported in excel, doc or PDF format as convenient.

    Quality Service Center Virtual Software Call Electronic Queuing System for sale
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